FAQ's
Q: I see a shoe/boot I want but you don't have my size? A: Due to to limited about of shoe craftsman, we may often sell out of a pattern and size. We can request a custom order shoe/boot with very similar patterns for your size. Please make any custom order requests here specifying the product name and size you would like. We will contact you when your shoe arrives (~ 3 weeks) and schedule shipping.
Q: How do I determine my shoe size when buying shoes online? A: We recommend referring to the sizing chart provided on our website. Measure your feet accurately and compare the measurements to the chart to find the corresponding size. Additionally, consider reading customer reviews or contacting our customer support for specific fitting advice.
Q: What if the shoes I ordered don't fit? A: We understand that finding the perfect fit can be challenging. If the shoes you ordered don't fit, please refer to our return and exchange policy. Please reach out to our customer support team, and we will assist you in finding the right size or provide you with return instructions.
Q: How can I be sure of the shoe's quality when buying online? A: We prioritize delivering high-quality products to our customers. We provide product descriptions, including information about materials, craftsmanship, and any additional features. We also encourage you to read customer reviews to get an idea of the product's quality and durability. Our reputation for superior craftsmanship and customer satisfaction speaks for itself.
Q: Are the colors of the shoes accurate on the website? A: We strive to provide accurate product images and descriptions. However, please note that colors may appear slightly different due to variations in monitor settings or lighting conditions. If you have concerns about the color, feel free to contact our customer support for further clarification or request additional images if available.
Q: What payment options are available for online purchases? A: We offer a variety of convenient and secure payment options, including credit/debit cards, PayPal, and other digital payment methods. At the checkout, you will see the available payment options, and you can choose the one that suits you best.
Q: How long does shipping take? A: Shipping times may vary depending on your location and the shipping method selected. We provide estimated delivery times during the checkout process. Once your order is dispatched, you will receive a tracking number to monitor its progress. If you have any concerns or need expedited shipping, please contact our customer support for assistance.
Q: What if I receive damaged or defective shoes? A: We take great care in packaging and shipping our products. In the unlikely event that you receive damaged or defective shoes, please contact our customer support immediately. We will gladly assist you in resolving the issue by providing a replacement or initiating a return or refund process, depending on the circumstances.
Q: Can I cancel my order after it has been placed? A: We understand that circumstances may change. If you wish to cancel your order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. However, please note that once the order is shipped, cancellation may not be possible, and you may need to initiate a return or exchange process instead.