Shipping Policy

Turkquoise offers free economy shipping on all domestic and ships anywhere in the United States, not including the U.S. Territory of Puerto Rico. All orders are shipped within 24 - 48 hours Monday – Friday, 9 am – 4pm MST unless a custom order is requested. Custom orders for "like" patterns and sizes are shipped within 14-21 days. Orders received on Saturdays, Sundays or Federal Holidays, will begin processing on the following business day. Shipping times are not guaranteed and could result in delays out of our control. Delays do not warrant a refund in shipping costs. Once an order has shipped we are unable to cancel orders or edit addresses. We are not responsible for any immediate refunds or incorrect information when the order was placed. 

Order Tracking:

You should receive an email when your order is shipped out containing your tracking number.

Lost or Stolen Packages:

Package protection is defaulted on all orders at checkout unless manually deselected. Package protection protects against lost or stolen packages but does not cover orders shipped to the wrong address. If you deselect package protection and your package is lost or stolen, Turquoise is not responsible to replace the product shipped. 

If you need to file for a lost or stolen package please email us at 

Invalid Address: 

Any shoes shipped to an invalid address provided by the customer that results in a "Return to sender" will result in shipping costs being deducted from the customer for any re-shipment or refund. Refunds can't be given for orders that were sent to a wrong address and can't be located.

Once an order is placed, we can not guarantee an address change will be made in time before it ships given our customer service queue.